Wholesale & Retail Shipping Policy

We ship to most countries worldwide. Some destinations are excluded due to customs and shipping restrictions.

1. Order Processing

In-stock retail orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Custom or wholesale orders are produced and shipped according to the timeline confirmed in your quotation.

Once your order ships, a tracking number will be sent to your email. Tracking may take 24–48 hours to update in the carrier’s system.

2. Shipping Carriers and Estimated Delivery

We ship most retail orders via YunExpress and 4PX for international delivery, and USPS, UPS, or FedEx for domestic U.S. orders. All delivery times are estimates and may be affected by customs, weather, peak seasons, or carrier delays.

– U.S. Standard (USPS / UPS / FedEx): 5–10 business days, full tracking — best for U.S. retail orders
– International Express (YunExpress / 4PX): 7–15 business days, full tracking — best for international retail
– Standard Air Shipping: 12–25 business days, full tracking — best for larger international orders
– Wholesale / OEM: timeline per quotation

3. Shipping Costs

Shipping fees are calculated by destination and total package weight at checkout, before payment. The amount shown at checkout is the final shipping cost — we do not add handling or packaging fees on top.

Shipping is charged by weight and destination as follows (all amounts in USD):

– United States: 0–0.05 kg $5.00 / 0.05–0.1 kg $7.00 / 0.1–0.2 kg $8.00 / 0.2–0.45 kg $11.50 / 0.45–0.8 kg $17.00 / 0.8–2 kg $22.00
– United Kingdom: 0–0.05 kg $4.80 / 0.05–0.1 kg $6.30 / 0.1–0.2 kg $7.98 / 0.2–0.45 kg $8.99 / 0.45–0.8 kg $14.40 / 0.8–2 kg $19.80
– European Union (Netherlands, Germany, France, Italy, Denmark): 0.05–0.1 kg $5.90 / 0.1–0.2 kg $8.70 / 0.2–0.45 kg $10.80 / 0.45–0.8 kg $14.80 / 0.8–2 kg $20.50
– Australia: 0–0.05 kg $6.40 / 0.05–0.1 kg $7.40 / 0.1–0.2 kg $9.50 / 0.2–0.45 kg $10.99 / 0.45–0.8 kg $15.80 / 0.8–2 kg $22.60
– Canada: 0–0.05 kg $7.60 / 0.05–0.1 kg $9.40 / 0.1–0.2 kg $12.00 / 0.2–0.45 kg $15.90 / 0.45–0.8 kg $24.80 / 0.8–2 kg $24.80
– Switzerland: 0–0.05 kg $4.90 / 0.05–0.1 kg $6.60 / 0.1–0.2 kg $8.50 / 0.2–0.5 kg $12.50 / 0.5–1 kg $15.60 / 1–2 kg $19.90
– Mexico: 0–0.05 kg $6.00 / 0.05–0.1 kg $8.60 / 0.1–0.2 kg $9.90 / 0.2–0.45 kg $12.40 / 0.45–0.8 kg $16.80 / 0.8–2 kg $24.90

Rates are subject to change. The shipping cost shown at checkout is the price you pay.

For countries not listed above, please contact us before ordering for a shipping quote.

4. Shipping Address

Please make sure your shipping address, postal code, and contact phone number are complete and accurate. We are not responsible for parcels delayed, returned, or lost due to incorrect or incomplete addresses you provide.

5. Customs, Duties, and Import Taxes

Unless taxes are collected at checkout under binding local rules (such as EU IOSS for small parcels), all import duties, VAT, GST, customs clearance fees, and local taxes are the buyer’s responsibility.

Some destinations (such as Brazil, India, Russia, and parts of the Middle East) have stricter customs enforcement. If a parcel is detained or returned because of unpaid duties or refused delivery, the original shipping fee is non-refundable.

We recommend checking your local customs policies before ordering.

6. Tracking Your Order

Once your order ships, you will receive a shipping-confirmation email with the tracking number and a tracking link. To track your package:
– Check your email (including spam or junk folders).
– Use the link in the email to open the carrier’s tracking page.
– Allow 24–48 hours for tracking to populate after the carrier picks up the package.

If your tracking has not updated for more than 5 business days, please contact us.

7. Damaged, Lost, or Missing Items

Damaged in transit: Please contact us within 48 hours of delivery with photos of the package and the damaged item. We will arrange a free replacement or a full refund.
Lost in transit: If tracking shows no movement for 7 or more business days, contact us. We will open a claim with the carrier and arrange a replacement or refund.
Missing items: Please contact us within 48 hours of delivery with photos of the package and the packing slip; we will investigate.

8. Undeliverable, Refused, or Returned Parcels

If a parcel is refused, abandoned, or returned to sender for reasons attributable to the recipient (such as incorrect address or unpaid customs), the original shipping fee is non-refundable. Re-delivery, if requested, will be at the customer’s expense.

9. Address Changes

If you need to change a shipping address after ordering, please email us within 12 hours of placing the order. Once a parcel has been dispatched, we cannot redirect it.

10. Contact Us

For any questions about shipping, please contact:

Ningxia Jewelry
Email: johnny@ningxiajewelry.cn
Website: https://ningxiajewelry.com