Return & Exchange Eligibility
‑ Returns and exchanges are only permitted for inherent product quality issues within 7 calendar days upon receipt of your parcel.
‑ Returns and exchanges for personal reasons will not be accepted, including but not limited to dislike of the style, unsuitable size, mis‑ordered items, change of mind and other similar circumstances.
‑ Items returned due to quality issues must be unworn and unaltered, with all original tags, packaging and accessories kept complete and intact.
‑ Engraved custom‑made and personalized jewelry are final‑sale items and cannot be returned or refunded.
‑ Damage caused by man‑made bumps, drops or self‑repair is not covered under our return and exchange policy.
How to Apply for Return or Exchange for Quality Issues
‑ You must contact customer service within 7 calendar days after receiving your parcel.
‑ Please provide your order number, along with clear photos or short videos that show the product defects.
‑ Our customer service team will review your request within 2‑3 business days and issue a return authorization once approved.
Important Notice: Do not send items back without obtaining return authorization. Unauthorized returned parcels will not be processed.
Return Shipping Fee
Contact Us
If you have any questions about this policy, please contact us by email:
johnny@ningxiajewelry.cn