Refund & Returns Policy

Thank you for purchasing from our jewelry store. Please read this policy carefully before placing an order.

• Return Eligibility
  Returns are accepted within 30 calendar days from the date you receive your parcel.
  All returned items must be brand‑new, unworn, no scratches, and come with original tags, gift pouches and full packaging.
  Once an item has been worn, scratched, modified or damaged by customer, return or refund will NOT be accepted. Custom items are non‑returnable.
• Return Shipping
  Buyer is fully responsible for all return shipping charges. Original delivery fee is non‑refundable.
  We do not cover return freight cost. We strongly recommend you use a trackable shipping service. We are NOT liable if return parcel gets lost in transit.
• Damaged / Defective Items
  If you receive broken or defective products, you must contact us within 7 days after delivery. Please send clear photos of item and outer package for verification.
  We will arrange replacement or partial refund based on actual situation. We will not accept damage claims after this 7‑day window.
• Important Note For International Orders
  We cannot process refunds for parcels refused by buyer, abandoned at customs, or returned due to incorrect address provided by customer.
• Refund Procedure
  After we receive, inspect and confirm returned goods meet return requirements, refunds will be issued to your original payment method within 5‑10 business working days. Bank processing delays may occur which are out of our control.
• If you have any questions about returns, please contact our customer support