Frequently Asked Questions
Q1. What materials are your jewelry made of?
Our jewelry is crafted with premium materials designed for everyday wear:
- Base Metal: 18K gold plated stainless steel — durable, waterproof, and tarnish-resistant
- Accent Stones: High-cut cubic zirconia — a brilliant, budget-friendly alternative to diamonds
- Natural Stones: Genuine turquoise with unique natural veining (select pieces)
- Other Materials: Enamel, freshwater pearls, and faux pearls
Q2. Can I wear the jewelry while showering, swimming, or working out?
A1: Our 18K PVD gold plated 304 stainless steel jewelry supports daily waterproof and sweat-resistant use, you can wear it for daily showering and regular workouts normally.
We do not recommend long-time immersion in seawater, chlorinated pool water, hot springs, or frequent contact with shower gel, body lotion and cleaning chemicals; timely wiping dry after water contact can effectively prolong the plating luster and service life.
However, for jewelry featuring natural turquoise, we recommend removing it before bathing, swimming, or applying perfume, as turquoise is a porous stone that can be affected by prolonged water and chemical exposure.
Q3.How do I care for and store myjewelry?
A1:
1.After wearing, wipe surface sweat and grease with soft polishing cloth;
2.Take off jewelry before using perfume, skincare products, disinfectant and bleach;
3.Store separately in jewelry pouch to avoid scratch and long-term air oxidation;
4.Avoid long exposure to high salinity water, chlorine water and hot spring.
Q4.What is your shipping policy and how long doesdelivery take?
We offer international shipping with the following options:
- Order Processing: In-stock orders are shipped within 2–5 business days after payment confirmation.
- International Express (YunExpress / 4PX): Approximately 3–7 working days, door-to-door with full tracking.
- Standard Air Shipping: Approximately 8–15 working days, a cost-effective option for larger orders.
- Tracking: A tracking number and link will be sent via email once your order ships. Tracking info may take 24–48 hours to update.
Note: Delivery times are estimates. Delays caused by customs inspection or peak logistics seasons are beyond our control.
Q5. What is your return and refund policy?
We want you to love your jewelry. Our return policy includes:
- Returns can be requested within 7 days after receiving your items.
- Products must be unused, intact, and in original packaging.
- Customized items cannot be returned.
- All return shipping fees are borne by the buyer.
- If the package is damaged, missing, or lost, please submit a claim with clear photos/videos within 48 hours of delivery.
If you have questions about material, size, or wearing comfort, please contact us before placing your order.
Q6. Do you offer custom design or OEM/ODMservices?
A1: Yes! We provide professional custom jewelry OEM & ODM services for global brands, boutique stores, and designers. Our custom services
Process: Inquiry → Drawing & Mold Making → Sample Approval → Bulk Production → Final Inspection → Delivery. Contact our customer service team to start your custom project.
Q7.Do you have any MOQ for custom order?
Yes, we do have a MOQ for custom designs. It depends on the specific designs. So please contact us for more details.
Q8.Who is responsible for customs duties and import taxes?
All import duties, VAT, GST, customs clearance fees, and local taxes in the destination country are borne solely by the buyer. Product prices and shipping fees on our website do not cover any foreign import taxes.
We recommend checking your local customs policies before placing an order. If a package is returned or abandoned due to unpaid taxes, non-delivery, or incorrect address, the original shipping fee will not be refunded.
Q9. Is the jewelry hypoallergenic for sensitive skin?
Our 304 stainless steel material has low nickel precipitation, suitable for most mild sensitive skin. It cannot guarantee 100% adaptability for people with severe nickel/metal allergies. If you have a history of severe metal allergies, please purchase with caution
Q10. Package lost/damaged during transit how to handle?
Please provide order number, tracking number, unboxing full video & damaged product photos within 48 hours after receiving the package. We will verify with the courier and arrange reshipment or partial compensation according to the result.
Q12. How to contact customer service & reply time?
Support email: johnny@ningxiajewelry.cn
Working hours: Mon‑Sat 9:00‑18:00 UTC+8. We will reply to your email within 24 hours You can also leave messages via the contact form on our website Contact page.